Customer Service
Fremont Industrial Supply, Inc.'s customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at sales@fremontindustrialsupply.com or call 903-330-8353 during normal business hours. Normal business hours are 8:00 a.m. - 5:00 p.m., Monday through Friday, Central time zone. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed. Cut off time for same day shipments is 2:00 p.m. Central time. If your order is received after 2:00 p.m. Central time, it will ship the following business day. Over 98% of the orders are shipped the same day. The balance ship on the following business day.
Items marked "FREE SHIPPING" are shipped via USPS Flat Rate. Items with "Free Shipping" that are shipped via USPS are for only the USA and it's territories. Electric motors with "Free Shipping" are for the lower 48 states only. Electric motors shipped to Hawaii and Alaska do not qualify for "Free Shipping". If you are an international customer, please contact us before placing your order online. Not all of the products we have can ship to certain countries. If you require a different method of shipping, please contact us by phone. We will process your order with the required method of shipping. In addition to USPS, we use all of the UPS services. Electric motors that are marked with "FREE SHIPPING" are shipped via FedEx Motor Freight.
To obtain the status of an order, enter the confirmation number and click Go!.
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